Help centre
How can we help?
Find answers to common questions or email us directly. Include your device type and app version when reporting a problem.
dan@nowwerecooking.comCommon questions
Quick answers.
If your question is not covered, contact us and we will help.
Where is my pantry information stored?
Your pantry, shopping list, reminder schedule and food profile are stored locally on your device. See our Privacy Policy for details about optional account and scan processing.
Why did a scan miss or misidentify an item?
Photo analysis is automated and can make mistakes. Use clear, well-lit photos, avoid overlapping items where possible, and review detected ingredients before saving them.
How do I restore a Premium purchase?
Open Settings in the app, find Subscription, then choose Restore purchases. Use the same Apple or Google store account that made the original purchase.
How do I cancel Premium?
Subscriptions are managed by the store. Cancel through Apple account subscription settings or Google Play's subscription centre. Deleting the app or your NWC account does not cancel a store subscription.
Are recipe and allergy results guaranteed?
No. Recipe, nutrition, expiry, allergen and AI results can be incomplete or wrong. Always check packaging, ingredient labels and food condition. The app is not medical or food-safety advice.
How do I delete my account?
Visit the account deletion page for the request steps, what will be removed and what may need to be retained.